Solving problems, Dell diagnostics – Инструкция по эксплуатации Dell OptiPlex 755

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Quick Reference Guide

61

Solving Problems

Dell provides a number of tools to help you if your computer does not
perform as expected. For the latest troubleshooting information available for
your computer, see the Dell Support website at support.dell.com.
If computer problems occur that require help from Dell, write a detailed
description of the error, beep codes, or diagnostics light patterns, record your
Express Service Code and Service Tag below, and then contact Dell from the
same location as your computer. For information on contacting Dell, see your
online

User’s Guide.

For an example of the Express Service Code and Service Tag, see "Finding
Information" in your computer

User’s Guide.

Express Service Code:___________________________

Service Tag:___________________________

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this
section and run the Dell Diagnostics before you contact Dell for technical
assistance.

It is recommended that you print these procedures before you begin.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

Enter system setup (see "Entering System Setup" in the

User’s Guide), review

your computer’s configuration information, and ensure that the device you
want to test displays in system setup and is active.

RTCRST

The real-time clock has not been
reset.

The real-time clock is being reset
(jumpered temporarily).

jumpered unjumpered

Jumper

Setting

Description

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