ASSISTANT AP-101 - Инструкция (Страница 36)

YOUR SUCCESS IS OUR CONCERN!
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TROUBLESHOOTING
The possible malfunctions are shown below. If the device does not function
as it is expected, please try the following steps. If the problem persists,
guided by these recommendations, contact a certified service center.
The device is not responding or can’t be turned on
• Reset the device by pressing the reset button at the bottom. The device will
be forced shutdown if it is on and you are required to restart the device again.
• Battery has been fully depleted. Charge the device via USB or adapter.
Battery Life seems short
• The operating temperature is below 5 X. This is due to the characteristics
of battery and not a malfunction.
• The battery is not used for prolonged period. Please recharge the battery of
the device again
• The battery is not fully charged. Please charge the device for 5 hours.
• The battery needs to be replaced. Consult the authorized dealer for
service.
The device can not be operated during USB connection
• The device cannot be operated while it is connected to PC.
• Touch and hold the USB connection icon at status bar and drag downwards
to display a Ongoing list, then select “Turn off USB storage” to resume
operation.
Touch screen problem
If the touch screen does not respond, use the Touch Panel
Calibration
function
from
Settings
to calibrate the screen.
No sound from earphone
• Check if volume is set to ‘0'.
• Earphone may be broken, please change another one
Big noise
• Check if there is dust in the earphone or speaker
• Check if the file is broken
Frozen to any operation
Please use a pin to reset and then restart your tablet
Application not workable
• Possible reasons may be that this app is not compatible with your OS
• Downloaded *.apk file is broken so you may need to download a full
version.
Eng 10